Billing & Refund Policy

• Plans are billed monthly in advance, in US dollars, at the price shown on Pricing. Sales tax, VAT or GST is calculated by Stripe Tax from your billing address and shown before you pay.
• Your billing date is the day you subscribed. Usage allowances reset on the 1st of each calendar month.
• Card payments are processed by Stripe. Invoices and receipts are available in the console under Past invoices.
• There are no overage charges. When an allowance is used up, requests are refused until the reset or an upgrade.

Cancel at any time in the console. Your plan stays active until the end of the period you already paid for and then returns to Free. You will not be charged again. You can resume before the period ends, or subscribe again later.

• Changing plan takes effect immediately. The console shows the exact amount before you confirm.
• Upgrades charge the prorated difference for the rest of the current period right away.
• Downgrades credit the unused difference to your account; the credit is applied automatically to your next invoices.

Refunds are given only in the cases below.

• First subscription, 30 days: if DID.is is not right for you, ask within 30 days of your first payment and we refund it in full. No questions, no usage checks.
• Forgotten renewal, 7 days: if a monthly renewal was charged and you meant to cancel, ask within 7 days of that charge and we refund it in full.
• Service failure: if a confirmed outage or defect on our side made a paid plan unusable, we refund or credit the affected time.
• Billing mistakes: duplicate charges or charges after a confirmed cancellation are always refunded in full.
• Other charges: outside the cases above, payments are not refundable, including partially used periods. You can cancel at any time so the next renewal is not charged.

To request a refund, email [email protected] from your account address with the project name and invoice number. We answer within 2 business days. Requests are reviewed against this policy. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them. A refund ends the paid plan for the refunded period.

You have a legal right to withdraw from a contract within 14 days. Because a plan starts immediately when you ask for it, you agree when subscribing that the service begins at once; if you withdraw within 14 days, we refund the full payment. Our 30-day first-subscription refund already goes beyond this. This does not affect any other mandatory consumer rights.

If a renewal fails, Stripe retries and your plan continues for a 3-day grace period. If it still fails, the project returns to the Free allowance until a payment succeeds; your data and keys are kept. Please contact us before disputing a charge with your bank; we can usually fix it faster. A chargeback ends the paid plan for the disputed period.

You can support the DID.is project with a voluntary one-time payment using the Support DID.is button at the bottom of every page. The payment is made on Stripe. A support payment is not a donation, is not tax-deductible, and does not buy a plan, feature, priority or any other goods or services. It is not refundable, except for duplicate charges or other payment errors, which we refund in full.

Enterprise agreements follow the payment and refund terms in the signed order form.